Refund & Cancellation Policy

FirstLook.FYI (firstlook.fyi)
Effective date: September 7, 2026
Last updated: September 7, 2026

This page summarises the billing, cancellation and refund rules in our Terms of Service (Sections 5 to 7 and 14). It is part of the Terms; if anything here differs from them, the Terms govern. This version replaces the policy dated May 28, 2026.

Billing

• We offer monthly, 6-month, and annual terms, at the prices shown at checkout, plus applicable sales tax.
• 6-month and annual terms are charged once, up front, and do not renew. A per-month figure shown for these terms is a comparison only; the checkout screen states the exact amount charged. When the term ends, your access ends and you are not charged again.
• Only monthly subscriptions renew automatically, until you cancel. To avoid being charged, you must cancel at least a day before each renewal.
• Payments are processed by Stripe. We never see or store your full card details.

How to cancel

Cancel at any time, with no fee, from Settings in the application. If you cannot cancel there, email support@firstlook.fyi from the address on your account and we will cancel for you.

• Monthly: cancellation stops the next renewal. Outside the refund window, your access continues to the end of the period you have paid for.
• 6-month and annual: there is no renewal to stop. Cancelling only matters inside the refund window below; afterwards, the term simply runs to its end.

Refunds

Each term has a full-refund window measured from the start of the paid term:

• Inside the window: cancel in the app and you receive a full refund (price plus any tax collected). Your access ends immediately.
• After the window: no refund. Your access continues to the end of the term you paid for.
• A monthly renewal does not start a new window. A new purchase does.
• We do not give partial or pro-rata refunds, with two exceptions: if we end your access without cause, or if we discontinue the Service, we refund the unused portion of your current term.
• We may grant a refund outside these rules at our discretion and without obligation. Doing so once does not create an entitlement or oblige us to do so again.
• Refunds go to the original payment method and typically appear within 5 to 10 business days.

Founding-member and other promotional pricing

A promotional rate lasts as long as your subscription continues without interruption. Cancelling forfeits it permanently, and so does a 6-month or annual term reaching its end, because those terms do not renew. If you want to keep a promotional rate indefinitely, only a monthly subscription that keeps renewing does that. A payment-retry grace period does not break continuity; a subscription reaching a cancelled state does. Re-subscribing later is at the prices then on offer.

Failed payments (monthly only)

If a renewal payment fails, your access continues during a grace period while Stripe retries and you can update your payment method. If payment is not recovered, access ends.

United States only

The Service is sold only to US residents. A purchase we determine was made from outside the US is cancelled and refunded in full. If you believe we got that wrong, email us and we will review it. The outcome of that review remains in our discretion.

Questions

FirstLook.FYI LLC · 155 Willowbrook Blvd, Ste 110 #8652, Wayne, New Jersey 07470 USA · support@firstlook.fyi